Restoring More Than Homes,
Rebuilding Lives

It was 2am on a freezing January night in 1995 when Michael Torres received his first call as an independent restoration contractor. A burst pipe had flooded a family's home on Anderson Street in Hackensack, and they were desperate for help. Their basement was filling with water, and three other companies had either not answered or said they couldn't come until morning.

That night changed everything. Michael arrived within 30 minutes, water extraction equipment in tow, and worked through the night to save their home. The relief in that family's eyes—the trust they placed in a stranger during their most vulnerable moment—became the foundation of Bergen Water Restore.

"I'll never forget watching the sun come up while finishing that job," Michael recalls. "The family kept thanking me, but I was the one who felt grateful. They taught me that speed and skill aren't enough—people need someone who genuinely cares during a crisis."

"People don't call us on their best days," Michael often says. "They call us in crisis. That's why speed, skill, and genuine care aren't optional—they're everything."

Thirty years later, we've grown from a one-truck operation to Bergen County's most trusted restoration company, with 24 full-time technicians, state-of-the-art equipment, and a dispatch center in Hackensack that ensures we can reach any Bergen County address within an hour. But our founding principle remains unchanged: Treat every emergency like it's happening to your own family.

Today, we've restored over 10,000 homes and businesses across Hackensack, Paramus, Teaneck, Fort Lee, Englewood, Ridgewood, and every corner of Bergen County. Our 4.9-star rating from 500+ reviews isn't just a number—it's proof that when you combine technical expertise with genuine compassion, you earn trust that lasts generations.