Privacy Policy

1. Information We Collect

• Contact and service details: name, phone, email, property address, preferred contact method, and service area.
• Project records: photos or videos you upload, notes, measurements, moisture readings, equipment logs, and insurance details you provide (provider, claim number, coverage status).
• Communications: emails, calls, SMS (where applicable), form submissions, timestamps, and preferences (opt-in/opt-out).
• Website/usage data: IP address, device/browser info, referrer/UTM, and pages viewed. We use only essential cookies and limited analytics for performance and security.

2. How We Use Information

• To respond to service calls, schedule visits, dispatch crews, and perform mitigation/remediation/reconstruction.
• To document conditions (photos, readings, reports) for estimates and, at your request, coordination with insurers.
• To communicate about appointments, updates, invoices, and follow-ups (including SMS/email where permitted).
• To improve services and site performance using aggregated, non-identifying trends and diagnostics.
• To comply with legal, safety, and regulatory requirements and to protect our rights and users.

3. Sharing and Disclosure

• We do not sell personal information.
• Vendors and processors: hosting/storage (e.g., cloud/S3), communication tools (email/SMS), analytics, and subcontractors needed to perform the work you authorize.
• Insurers and adjusters: at your request, we may share project documentation to support a claim.
• Legal and safety: to comply with law, respond to legal requests, or protect users, property, and our business.
• Business transfers: in a merger, acquisition, or similar event, data may transfer as part of the transaction.

4. Cookies and Analytics

We use essential cookies for site functionality and limited analytics to understand site performance. You can control cookies through your browser settings; disabling some cookies may affect site operation.

5. Data Security

• We apply reasonable administrative, technical, and physical safeguards aligned with the sensitivity of the data.
• Access to project records is limited to authorized personnel and vendors with a need to know.
• No system is 100% secure; if we discover a breach affecting you, we will notify you consistent with applicable law.

6. Retention

We retain records only as long as reasonably necessary to deliver services, support insurance documentation, meet legal obligations, or resolve disputes. When no longer needed, records are deleted or de-identified per our retention practices and backup cycles.

7. Your Choices and Rights

• Access/Correction/Deletion: Request a copy, update, or deletion of your data, subject to legal and recordkeeping needs.
• Marketing/SMS: Opt out of non-essential marketing or SMS at any time using provided instructions or by contacting us. Service and transactional messages may still occur.
• Cookies/Analytics: Manage cookies in your browser; some features may be limited if disabled.
• Jurisdictional rights: If you are in a region with specific privacy rights (e.g., CCPA/CPRA, GDPR), you may have additional rights such as portability or restriction; we will honor applicable requests.

8. Children

Our services and site are intended for property owners and managers. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided data, contact us to request deletion.

9. International Transfers

We primarily process data in the United States. If data is transferred across borders, we will rely on appropriate safeguards consistent with applicable law.

10. Changes to This Policy

We may update this Policy to reflect operational, legal, or regulatory changes. The effective date will be updated when revisions are posted. Continued use after an update constitutes acceptance.

11. Contact Us

For privacy questions or requests, contact us at (201) 500-2332, use our contact page, or write to us at:

Bergen Water Restore
44 Godwin Ave
Ridgewood, NJ 07450